Faq

We will ask you to pay for the difference. We will not dispatch your courier until the payment is cleared. Our highly motivated workforce is totally committed in providing efficient and reliable services backed with quality & professionalism. We are open 24 hours to take your orders.

We will issue a refund.

SKYNET EXPRESS delivers to 238 countries abroad and has tied up with leading courier companies in their respective countries to ensure safe and quick delivery of your courier consignments.

You can reschedule the courier collection but unfortunately you incur courier collection charges again. (You would need to pay for the courier collection charges again)

Occasionally we may have difficulties assigning a courier for your collection on the specified day - this may be due to adverse traffic conditions or a high volume of collections. In these instances, please contact our customer service, who will rebook the collection for you.

This depends on the destination and items you send through our courier service. If the items incur customs duty, customs or our clearing agent will contact you directly. If you have any doubts about restricted items please contact us.

Yes, customs have authority to open the courier consignment.

As our door-to-door service, doesn't include the cost of paying taxes to Customs. It's very difficult to know what the Duty payment will be as we ship to 228 countries, each with different Duty regulations.

If you are sending international shipments, note that the receiver is entitled to pay certain amount of charges depending on what is being shipped, also, you need to remember that if you don't take the time to include the proper invoices then your shipment could be held in customs or the person you are sending to may be charged too much Duty and VAT.