Terms & conditions

  • Provision for Customs Clearance of International Shipments Export Documentation:

    • The Shipper must provide the required documentation for customs clearance, except for envelopes containing documents only which do not require export documentation but simply identified as "Documents Only". By providing this documentation, the Shipper certifies to Concord International that all statements and information relating to exportation and importation are true and correct. There are civil and criminal penalties including the forfeiture and sale of the shipment that may be imposed for making false or fraudulent statements.

    • Return of Undeliverable International Packages: International Packages refused by the Consignee, or that cannot be delivered for any other reason, will be held, and the Shipper will be contacted for further instructions. The Shipper will be responsible for payment of all charges, including, but not limited to, forwarding, disposal, or return transportation charges, as well as any duty and tax, if applicable.

    • Taxes: All applicable Federal and Provincial taxes required by law will be charged on all freight costs and surcharges. The customer agrees to pay Concord International any and all taxes assessed to their account.

    Payment of Additional Expenses: Customs penalties, storage charges, or other expenses incurred as a result of an action by Customs or failure by the Shipper or Consignee to provide proper documentation or to obtain a required license or permit, will be charged to the Consignee along with any applicable duty and tax. However, the Shipper is liable for payment if the Consignee does not pay. Additional charges may apply for complex customs clearance procedures which include, but are not limited t

  • Collection Costs: Customer is responsible for all expenses in the collection of monies that have not been paid within the terms specified; or when the Shipper assumes responsibility of payment of shipping charges in the event of nonpayment by the Consignee or the alternative party invoiced.


    Declined Payments/NSF Fees: Concord International reserves the right to apply an Administration Charge should a Customer default on paying for services due to declined credit card, insufficient funds to cover Pre Authorized Payment Plan and or payment by cheque.